| |
| Check-in process |  3.5 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  2.8 / 5 |
| Performance of staff | 3.5 / 5 |
| Your room | 2.8 / 5 |
| Overall experience | 3.1 / 5 |
| Order and cleanliness of the hotel | 3.4 / 5 |
| Guest Rating | 3.1 / 5 |
2.0 / 5
Anonymous
on 25/05/2009
(Young couple)
Clean and tidy room. Nice toiletries in the bathroom. Nice surroundings of the hotel. Quiet and peaceful.
Had absolutely no record of my booking through Active Hotels, despite giving all relevant information needed. Were not sorry until the very end when they had checked us into another room, so felt pretty angry, as none of it was my fault! No hash browns served with the breakfast, and the reason given: "we haven't updated our menus." No apology given. Had to ask twice for more toast as the first waiter forgot. Staff very unfriendly generally. Room nice enough but bed AND pillows terribly uncomfortable.
Overall: Pretty rubbish, but enjoyed walking around the grounds. Breakfast was nice (107708678)
3.6 / 5
Anonymous
on 05/03/2009
(Other)
showers inadequate
(107742436)
2.0 / 5
Anonymous
on 04/08/2008
(Solo business traveller)
shower does not work!
Brekafast room service deliver a bit late
(107174721)
3.9 / 5
George [Lisburn, GB]
on 27/06/2008
(Family with young children)
Old country house/mansion in mature gardens. Retained most of it's character from yesteryear. Splendid ceiling and furnishings in the dining room. Breakfast was excellent and staff were most attentive. Apparently Royalty have stayed here in the past when the hotel was the family home of one of the wealthy brewing families, whose business was in the area.
Needs a little tidy-up here and there. The first thing one notices at reception are lots of loose wires and sockets on the walls. Maybe some on-going work, but looked a bit shabby as a first impression.
Overall: The experience was more than just an over-night room. The atmosphere and interesting surroundings made it much more enjoyable. (108037215)
3.7 / 5
Anonymous
on 13/06/2008
(Solo business traveller)
Impressive building - particularly when seen from the inside.
Quiet surroundings and nicely landscaped gardens.
Breafast is not good value for money, unless you pre-book it the night before to get a discounted price.
If you haven't got much time to spare, make sure that you order your cooked breakfast as you arrive at the restaurant.
No WI-FI.
Choice of TV channels rather limited.
(97271268)
4.3 / 5
steve [Reading, GB]
on 29/05/2008
(Young couple)
Fantastic staff who were extremely helpful
Overall: local events/places of interest (97397108)
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