The Imperial Hotel, Stroud

1.6 / 5 Anonymous on 11/08/2009 (Group of work colleagues)

They did after we complained change our room from a disgraceful excuse for a room to a reasonable room. Thai food was excellent pity it wasn't available all weekend.

On checking in we were asked to pay all monies up front. This is not standard practice in hotels. Checking out is the time for payment knowing what services you have used. We ended up paying for one night up front. Other two nights paid at end of stay as normal. The first room we were given had a crack in the wall wide enough to put your finger in, the bed frames were filthy - made us think of bed bugs. After discussion finally shown to another room which had been redecorated and had newer beds in was an improvement. However the toilet did not flush properly and the bathroom door did not fit. The worst thing about our stay was the noise levels coming from the next door pub till 2 and 3 in the morning. When I had asked about the noise levels during a previous phone conversation I was told it was very peaceful. I know the noise was not created by the hotel but honesty goes a long way.

Overall: 2nd room just about acceptable. Breakfast warm on 2nd two days. Most of the staff reasonably friendly and helpful even though english not first language for all but one.  (107648585)

3.1 / 5 Anonymous on 07/08/2009 (Mature couple)

room and bathroom very clean.

The hotel has 'seen better days', corridors dark, narrow and in need of fresh carpets and a coat of paint. No rubbish bin in the bedroom, had to take soggy teabags into the bathroom bin. No tray and the kettle leaked all over the table, no tissues so had to use toilet paper to mop it up. No Fire Drill proceedure in our room, only in the narrow corridor. Sleep was disturbed at 5.30am when the bin lorry came and emptied 11 bottle bins...Parking was restrictive, 2 cars stood in parking lot both with no tax and flat tyres. Entrance restricted by bad parking in the station yard. Breakfast food good, but coffee and tea, served from thermos flasks, was only luke warm. Two the the slats of the bedroom blind were broken.

Overall: Disappointing  (108505699)

2.1 / 5 Anonymous on 20/07/2009 (Young couple)

friendly staff, good breakfast, nice bar

decor poor in room,wall paper hanging off.... noise from out side the room early in the morning ie I could hear floor baords moving and im not a light sleeper !

Overall: fair.  (107605990)

4.0 / 5 Anonymous on 30/06/2009 (Other)

excellent breakfast clean and spacious room

Overall: good value for money paid  (107267844)

2.7 / 5 Anonymous on 30/06/2009 (Solo business traveller)

Overall: Problems in the bathroom. Impossible to open the hot water for a bath  (107421677)

2.9 / 5 Sarah [Brackley, GB] on 12/05/2009 (Group of adult friends)

 (107436673)