Hotel Wroxham, Norwich

1.7 / 5 Anonymous on 14/11/2009 (Young couple)

staff was able to change by booking from a standard to a balcony room at short notice.

was not informed that all rooms were non smoking until we entered the room, although this was an option on the online booking. Missed breakfast as notice board in reception stated up to 11.30am. was not informed on arrival of times Although it was on the room card but did not read this information My partner was most disapponted we missed breakfast as he had read the times on the notice board on arrival and thought it was an accurate display of the breakfast time shown. Hotel staff did not take any responsibility for this misunderstanding re: the breakfast display near reception. beds were very soft.

Overall: My partner felt most put out and vowed he would not stay again. he felt staff could have been more helpful about the miss understanding re breakfast. He was offerred a bacon sandwhich about 10.15am, however he felt as breakfast was still being served to the the public he should have had the breakfast we paid for as part of the bed and breakfast deal.  (108682455)

1.3 / 5 julie [sawbridgeworth, herts, GB] on 21/10/2009 (Mature couple)

The only good points about this hotel was it's location beside the river. However the town of Wroxham is grubby and tired and not worth visiting

Our main problem was that when we arrived at the hotel there was no booking for us, even though we had a confirmation number from yourselves. Usual story...they blamed you and you blamed them.... Great news for us as they had no balcony rooms to offer us only one with a view of the car park for half price, which we reluctantly accepted as it was late in the day. As the whole idea of the trip was to surprise my boyfriend , for his Birthday, with a room overlooking the river and the boats, you can imagine that I was rather embarassed and disappointed, to say the least.

Overall: We had intended staying for two nights at the Hotel Wroxham, but the poor decor and filthy state of the hotel, meant that we could not wait to check out.  (108919263)

2.1 / 5 Helen [Chelmsford, GB] on 06/07/2009 (Young couple)

Nice location on the river.

Room furniture shabby and cheap. Mildew round bath. Not what you expect for £90 a night. Toothbrush evidently taken by room cleaning staff and disposed of, as it was left in bathroom first day and vanished! No apology or replacement left. "Not allowed" to eat dinner on terrace, though dining room was VERY stuffy in heatwave. (Voted with feet and ate elsewhere)

Overall: Overpriced for what it was. Wouldn't stay there again.  (107724303)

1.3 / 5 Anonymous on 14/06/2009 (Young couple)

We were extremely disappointed by the state of the hotel and we're told that there had been a mix up with the prices of the rooms. For a double ensuite with a balcony we were appaled at the price and the state of the room.

Overall: very disappointed, will not be staying there again.  (107974073)

5.0 / 5 Anonymous on 01/06/2009 (Mature couple)

 (107939107)

4.9 / 5 susie [center valley, US] on 26/05/2009 (Group of adult friends)

late night desk clerk an angel-

heavy luggage must be carried up the stairs

Overall: absolutely lovely! Please don't ever change a thing, except of course,the mattresses from time to time!  (107883180)