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Home > United Kingdom > England > Hertfordshire > Stevenage > Best Western Stevenage - Roebuck Inn

Best Western Stevenage - Roebuck Inn, Stevenage

London Road,, London Road/Hertford Road, Broadwater, Stevenage, SG2 8DS
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Summary of Guest Ratings

  • Check-in process 3.9 / 5 3.9 / 5
  • Working order of facilities / equipment 3.5 / 5 3.5 / 5
  • Overall value for money 3.5 / 5 3.5 / 5
  • Performance of staff 3.6 / 5 3.6 / 5
  • Your room 3.5 / 5 3.5 / 5
  • Overall experience 3.5 / 5 3.5 / 5
  • Order and cleanliness of the hotel 3.5 / 5 3.5 / 5
  • Guest Rating 3.6 / 5 3.6 / 5

Guest Reviews

3.1 / 5 3.1 / 5 Duncan [Blackpool, GB] on 06/08/2009 (Solo leisure traveller)

 (108906757)

1.7 / 5 1.7 / 5 Carol [Walsall, GB] on 05/04/2009 (Solo business traveller)

Very few. Location for visit. Cleanliness of room, linen etc

Hospitality, Staff, Bar Area, NOise, Old appliances

Overall: Would not stay at Roebuck Inn again, and visit has put me off booking any further Best Western HOtels. VERY POOR - certainly does not warrent 3*  (107852726)

4.4 / 5 4.4 / 5 Stuart [Newbury, GB] on 02/03/2009 (Mature couple)

Very attentive and helpful staff, good food, comfortable room.

Corridor to rooms rather tatty with no heating some TLC needed. Poor television pictures. New TVs needed

Overall: It was a happy stay - good for a stay of a few days  (107506987)

4.0 / 5 4.0 / 5 Anonymous on 21/11/2008 (Solo business traveller)

 (107940790)

2.0 / 5 2.0 / 5 Anonymous on 05/11/2008 (Mature couple)

Food was better than expected.Cooked breakfast was very good. Draft Czech beer a bonus. Because of the disrution in the lounge area we were able to keep our room for an extra hour on request.

Very tired and dated decor. Room smelt dank and damp. Black mould in bathroom.Hot water took several minutes of tap running on full to arrive. Carpets filthy, especially in corridors. Noise from passing traffic. Noise from neighbouring building site unbearable. Telephone alarm not re-set from previous guest and we were awoken at 6am unnecessarily; really appreciated after a night of disturbed sleep.Not suitable for disabled. Too many steps,uneven footpaths, and steep slopes.

Overall: Not what we had anticipated from web reviews. Disappointed with quality and did not consider it value for money. Plans disrupted by noisy and smelly carpet cleaners in lounge/bar/reception area after breakfast; tubing and cables obstructed hotel entrance!  (107604722)

3.3 / 5 3.3 / 5 Anonymous on 21/10/2008 (Mature couple)

Staff very friendly.

Felt the Hotel desperately needed redecorating.

Overall: I would stay again.  (107228752)

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