Grenville House Hotel, London

3.0 / 5 Anonymous on 14/11/2009 (Same sex couple)

 (108177231)

1.0 / 5 Derek Edward [Augsburg, DE] on 05/11/2009 (Solo leisure traveller)

Could not positively confirm my booking when I rang on 02.11.09 without Active Hotels booking ref & pin-code. This info sheet was already tightly packed away in my case and not immediately accessible. Room was broom-cupboard small and very run-down. Heating turned up high could not be adjusted - old fashioned sash-window was already pushed halfway up to counteract stifling heat. Bed cover badly stained and whole room had dingy appearance. Breakfast was a disaster: 4 Indian males and two middle European females milled around doing nothing except gabble, whilst the hotel-guest fumbled around with self service tea,etc. "Orange marmalade" was not understood and not available, as was plain bread, but they supplied toast! Keys still bore the legend "Guilford Hotel". Russell Square and civilisation took the length of Guilford St and ten minutes to reach and I was mortified to notice the President Hotel offering a single room for only 10 pounds more than I paid for the Grenville. A huge luxury hotel!

Overall: Disappointed.  (108699592)

1.9 / 5 Anonymous on 19/08/2009 (Solo business traveller)

Room was very small, curtains were hanging off, I hade pipes round my room, the walls were vey thin, my TV didn't work, I wasn't made aware of the breakfast time and as I'm tall I could hardly fit in the excuse that was the washing facilities.

Overall: I know that although all I needed was a bed for the stay, that I wasn't comfortable in the room I stayed in, or the hotel for that matter, and I wont be booking with ths hotel again.  (108466811)

1.9 / 5 Chrisellen [Maidstone, GB] on 18/08/2009 (Group of work colleagues)

no good points

having a porta-loo as a mian toilet is not my idea of a 'Hotel'

 (108659249)

2.4 / 5 Naomi [Stone nr. Aylesbury, GB] on 09/08/2009 (Solo business traveller)

close to venue

television not working. basement not suitable for single woman, as window could not be safely opened. window should be fitted with bars. very tiny room. very little light. electrical box above bed.

Overall: not very good. Did not feel secure.  (108688493)

1.9 / 5 Anonymous on 28/07/2009 (Family with young children)

Clean comfortable double bed, room well equipped.

Door knocked 3 times BEFORE 11am checkout. En-suite not completely clean, carpet not clean.

Overall: A clean comfortable bed was the most important to us, although being hassled by the housekeeper before the 11am checkout time was very annoying.  (107893581)