| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.9 / 5 |
| Overall experience |  4.0 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.0 / 5 |
1.9 / 5
Anonymous
on 03/11/2009
(Mature couple)
Trouble trying to think of any
Poor equipment in room, loo flush not working properly
Inordinate delay for promised soy milk at breakfast, even though it was ordered at booking and we were told that we just had to ask when we're ready. Basic breakfast service was poor.
£150 was deducted from my debit card on the evening of my arrival without my authority and only discovered on checking out the following morning. Plus soe other minor things.
Overall: Poor. Hotel was tired and listless (108996728)
5.0 / 5
Gill [Baldock, GB]
on 21/09/2009
(Family with young children)
(107861944)
4.1 / 5
Anonymous
on 19/08/2009
(Mature couple)
Friendly staff, excellent breakfast
Traffic noise all night because it was hot and we needed the window open.
Room very clean
Traffic Noise in Bedroom
Overall: Very god (108698963)
3.7 / 5
John [Kent, GB]
on 31/07/2009
(Young couple)
it should all the signs of a cross between a premier inn and a holiday inn
the food is disgusting, it was the quality of a mac donalds and the worst i have ever had in a hotel, so bad i refused to pay for it all. The intial waitress was arrogant and just agreed the food was poor, everyone else was professional and sorted the situation, however we went to bed hungary, and that was our first wedding anniversary, some celebration.
Overall: felt let down, as adverstised a 4 star, so expected real food, not microwave rubbish same as a toby carvery. (108572084)
3.7 / 5
Judith [Harrogate, GB]
on 06/07/2009
(Mature couple)
Good food
Pleasant layout and surroundings
No Air conditioning
Fire alarm activated at 06:30 with no explanation?
Overall: OK (107596658)
4.0 / 5
Anonymous
on 17/06/2009
(Young couple)
(107695010)
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