| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.9 / 5 |
The gardens were stunning,staff very friendly,room warm,clean and comfortable.
If I could think of any, it would be petty to mention them!!
Overall: Excellent, can't find fault at all. (108619706)
very good bed,staff helpfull,hotel easy to find and clean rooms
Overall: value for money and very enjoyable (108489301)
We had a series of things go 'wrong' with our room but the management did try to rectify them and were apologetic. Restaurant food in the evening was excellent. Lovely garden.
Initially checked into wrong room then moved into another room. Shower not working (no hot water either evening or morning). Kettle not working. Cups in room dirty. Breakfast mediocre.
Overall: The hotel seems to have seen better days, it is rather shabby and not as clean as it could have been. The management were friendly enough but could perhaps have done more to ensure our stay was better than it was. (108793906)
Good eve meals
We upgraded to superior.The rooms were not superior, and varied in standards,we lost the offer of 2 night for the price of 1 making our stay over £100 more that it could have been.
Overall: Uncomfortable Ambiguous room grading and pricing (107628220)
Pleasant staff and manager. Good location for Bath, Bristol and National Arboretum and also Badminton. The manager was very nice and helpful throughtout our short stay. Breakfast was excellent and organised.
First night was in a room in need of renovation but the second night was in a good standard room after being moved. Bar pricesw were a little.
Overall: Pleasant country hotel with good service and homely atmosphere. (107485294)
the hotel was of high standard and the staff and owner could not have been nicer or made are stay any better.
Overall: excellent (107976752)
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