| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.4 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.6 / 5 |
4.9 / 5
paul [ballabeg, GB]
on 01/11/2009
(Solo business traveller)
Desk staff excellent- friendly & helpful . Location convenient for sea front & town centre. Well maintained
Overall: good (108987926)
4.3 / 5
michael [hobson ,newcastle on tyne, GB]
on 20/10/2009
(Young couple)
Overall: very good (108616232)
4.1 / 5
Anonymous
on 07/09/2009
(Solo business traveller)
Excellent dining room and the service there
Location of room, opposite the amusement park. I would hate to stay at the height of the tourist season!
(108825919)
2.4 / 5
Bryce [Manchester, GB]
on 06/08/2009
(Mature couple)
Poorly trained staff
Overall: Not to be repeated (108139288)
3.9 / 5
Jason [Loughborough, GB]
on 26/07/2009
(Solo business traveller)
Excellent food, great service in the Restaurant
Room and adjacent room had noisy plumbing, toilet cistern took an age to refill. If room next door used bathroom in night I could hear everything! South Shields does appear to be "Chav Central" so with window open you had to have volume on TV very loud to hear over the modified cars blasted up and down the road.
Overall: Not bad - only let down due to noise (108995535)
3.7 / 5
Pam [Notts, GB]
on 09/06/2009
(Same sex couple)
Staff were exceptionaly friendly
Dining room surprised us by it's decore and finish. Much better than the rest of the hotel.
Room very basic, stairs looked like they'ed not been vacuumed in ages.
Pity the entrance and rooms were not finished to the standard of the dining room. No lifts so had to carry cases up the 50 stairs to the room - yes I counted them.
Overall: Good situation, breakfast quite good, particularly helpful taxi driver and receptionist gave a good impression. Rooms need to come up to standard (107375728)
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