| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.8 / 5 |
Every one was extremely friendly and helpful, nothing was too much trouble. Loved the nearness of the hotel to the historic Abbey, to Gupshill Manor, and the Battlefield which is what we had come to investigate. For the price of the stay and the food We felt it to be of excellent value. I will certainly recommend the hotel and hope to visiting there again soon
Could something be done about noisy guests. I know this a problem world wide, but it was almost impossible to get any sleep, due to some (not all), very noisy and inconsiderate guest arriving back at the hotel in the early hours of the morning. Stamping down the corridors, banging doors, talking very loudly inside and outside their rooms, and carrying on in party mood for some time longer. As I reiterate, I do not blame the hotel for this, but if we had been staying any longer than we did, I would have made a complaint
Overall: We very much enjoyed our stay, and didn't want to leave. The hotel was excellent, and so was the staff.The hotel is also situated in an ideal spot and is easy to find via the excellent directions given The food was beautifully cooked and good value. (99241538)
basic and straightforward--nice lounge--good car parking--central location
inconsiderate guests--making a racket at unsocial hours--2am--5.30am--not hotels fault
breakfast was variable--one or two sausages?--sometimes not freshly cooked and drying out
Guy outside our quiet room was doing up wooden chairs--in the beer garden--all day long--electric sander--then outside heater light stayed on all night--each night--I commented but nothing happened--so we slept with the equivalent of a street light on all night
bus directions from cheltenham were wrong--Cult Clothing is not outside station--its at the bus terminus!!!
Overall: As it was dog friendly--we were happy We discovered 3 days was too long for the dog--in a strange environment--our fault (108965602)
(108474406)
Very firendly and helpful staff. Great location
Overall: Great. (108824720)
Room clean & reasonable size; serviced every day Hotel homely. Breakfasts good. Restaurant staff charming and helpful
Decs a bit shabby; could have done with a coat of paint in the corridors. Struggled getting suitcases up the stairs. Asked for a twin bedded room, but got a double bed
Overall: We enjoyed our stay here. Any niggles were very minor. The location is good & the Pub not too noisy. (107981186)
Very good service, and the hotel served excellent food until 10pm each night. Nicely furnished, comfortable bed.
Cold water in shower at peak pre-breakfast time. Bathroom suite clean but needs refurbishment.
(108904035)
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