| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.6 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.4 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.7 / 5 |
very clean pleasant and warm
I would have like a simple hot room sevice meal in the evening. I was tired and did not want to sit in a restaurant or pub particularly as lone female traveller
(108825448)
Pleasant staff, service good, food adequate. Clean and comfortable. Atmospheric and with a more than adequate car park.
Much maintenance required in our room - all window catches broken, and bathroom window didn't close. Tiles slipping on roof could damage vehicles below - or worse.
Overall: An interesting hotel which seems to attribute being somewhat run down and neglected as part of the atmosphere. Worth the price on this visit, but two and a half times the price on event days (Badminton horse trials)is certainly extortionate. (107975373)
Very friendly staff, clean and tidy hotel. The price was a big selling point and we were very pleased when we had the same rate for a further night. Breakfast was wonderful!!
We felt the room (particularly the bathroom) was in need of some renovation, there was paint flaking off the walls and it was a bit outdated.
Overall: We enjoyed our stay, so much so we stayed another night. The bar was lovely and it was nice to stay next door to a pub so we did not need to drive. Would come again if we wanted to stay in that area. (108608718)
Carpets in hall were soaking wet and there was a damp smell the moment you entered hotel. Might have experienced a recent flood so the comments might be a bit unfair.
(108213261)
(107385228)
Overall: A very enjoyable stay, we couldn't hold them responsible for the weather! (107786545)
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