| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 3.2 / 5 |
| Overall experience |  3.7 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.6 / 5 |
2.4 / 5
Anonymous
on 26/10/2009
(Mature couple)
Pleasant staff, good breakfast.
Shower poor, TV not working, many light bulbs not working, plugs and light fittings not properly secured.
Overall: The staff were helpful but the room needed properly maintaining. (108438348)
3.6 / 5
Tina [Wolverhampton, GB]
on 10/09/2009
(Same sex couple)
staff very friendly, food excellent
phone in room did not work, no staff avalible at night for emergences, room was dusty.
Overall: i enjoyed my stay, overall the hotel was very clean (108972395)
3.7 / 5
Anonymous
on 29/06/2009
(Group of work colleagues)
It was good value for money, in a perfect location and the facilities were good.
The shower in the room was broken and the staff at breakfast were a bit short with us when they got the food order wrong.
Overall: I did enjoy the stay and the hotel was nice. I would recommend it to other people (107683644)
4.3 / 5
Anonymous
on 22/06/2009
(Other)
Parking
(107831668)
4.4 / 5
peter [barnsley, GB]
on 28/04/2009
(Mature couple)
good friendly staff, close to city centre, good value for money.
entry system through public bar makes access to rooms vunerable,guest entrance signed to entry through bar.although near to city centre access is through isolated underpass which could prove vunerable.hotel car park is difficult to find
Overall: enjoyable stay ,although no receipt given when settling bill by paying cash. (107922576)
3.4 / 5
Anonymous
on 09/04/2009
(Mature couple)
Food/breakfast and the service was excellent. Bar service was good. Location is very good- handy to railroad and downtown. Price is reasonable.
Phone system did not work. Room and furniture needs updating. No internet.
Overall: Despite the negative points we had a good stay. (107867732)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.