| Check-in process |  4.7 / 5 |
|---|---|
| Working order of facilities / equipment |  4.5 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.7 / 5 |
| Your room | 4.4 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel | 4.8 / 5 |
| Guest Rating | 4.5 / 5 |
4.7 / 5
Glenn [TELFORD, United Kingdom]
on 17/12/2004
(Mature couple)
Clean, spacious and well appointed
Spa should have been included in price
Overall: The whole experience at The Grosvenor was wonderful, both for my wife whose birthday treat it was, and me. I couldn't afford to make it a regular trip though. The staff made the stay even more memorable by organising a lovely bunch of flowers for the room at my request, and then sending up a birthday cake for my wife which was a surprise even to me. The whole place has a feel of quality about it, from the decor to the service. (1750825)
3.9 / 5
Sian [Llanfaelog, GB]
on 01/03/2009
(Young couple)
(107307764)
4.4 / 5
Anonymous
on 24/02/2009
(Solo business traveller)
(107869422)
3.9 / 5
Mark [Kendal, GB]
on 09/12/2008
(Group of work colleagues)
Lovely rooms
Good service on check in and check out
Terrible eating experience.
Poor restaurant service.
Awful catastrophe of errors over dinner.
Overall: A lovely place to stay which was overshadowed by a horrendous dining experience including eyelashes in food, wine that wasn't opened, courses the wrong way round etc. (107314715)
4.4 / 5
John [Chorey, GB]
on 16/11/2008
(Mature couple)
(107757291)
4.6 / 5
Anonymous
on 31/10/2008
(Mature couple)
Food, room, service
Only negative was the fact there were no tea/coffee making facilities in the room which meant you had to order this and pay for it. It should be included in the price of the room if tea/coffee making facilities are not present!
Overall: Very good (107671444)
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