| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 4.2 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
4.0 / 5
David [Sherburn in elmet, GB]
on 07/11/2009
(Group of work colleagues)
Overall: fair and clean accomodation (108661801)
4.6 / 5
Michael [Rugeley, GB]
on 03/11/2009
(Young couple)
Good food, Good staff, nice clean room
let down by bathrooms, could be cleaner and in better repair?
Overall: A very nice experience and certainly one we will return to next time we do the coast to coast (108834640)
4.9 / 5
helen [juvigny sous andaine, FR]
on 19/07/2009
(Young couple)
Dog friendly, pleasant facilities and surroundings (nice lounge, big garden), good food, friendly staff, comfortable, pleasant room.
Nothing to complain about!
Overall: A well-appointed, pleasant hotel. The staff were great - very helpful and friendly. We appreciated the relaxed atmosphere and good food. Would recommend. (107870196)
4.9 / 5
Alan [Co Durham, GB]
on 30/06/2009
(Mature couple)
Hotel easy to find, staff very helpful. Facilities good, bar food excellent value, good selection and very tasty. Breakfast very good, nicely cooked and good selection. Tea/coffee making facilities in room. Comfy bed, soft towels very nice toiletries provided.
No hairdryer in room. Breakfast was alittle hurried ie staff brought cooked food whilst I was still eating my cereal. No marmalade on table only jam. The stairs to rooms are steep, not much good for those with mobility problems.
Overall: Very clean friendly hotel. Nothing was a bother to staff. Good parking. Plenty of hot water for baths. If you have mobility problems ask at time of booking whether there are rooms with easy disabled access. (107739713)
5.0 / 5
Anonymous
on 15/06/2009
(Mature couple)
excellent service, meals in dining room very good and reasonably priced,
Overall: would stay here again without a doubt (107971657)
4.4 / 5
Anonymous
on 14/06/2009
(Mature couple)
Friendly staff and good clean room; breakfasts were excellent
Bar facilities limited; food fine though rather basic; hotel a little out of town and parking in town is tricky. You definitely need a car!
Overall: We had a good time and the staff at the hotel were friendly and attentive. The hotel is in a small settlement about 2 miles out of town on one of the cross-country routes (Alston - Durham road). Our only real regret was the poor weather, but that is hardly to be laid at the door of the hotel! (107517799)
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