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Home > United Kingdom > Scotland > Aberdeenshire > Dyce > Britannia Hotel Aberdeen Britannia Hotel Aberdeen, AberdeenMalcolm Rd, Airport Hotel , Aberdeen, AB21 9LNNearby Hotels
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Summary of Guest Ratings
Guest Reviews 1.0 / 5
Claire [Halesowen, GB]
on 14/09/2009
(Other)
(107775057)  2.9 / 5
Roger [Coventry, GB]
on 17/08/2009
(Group of work colleagues)
Overall: This 3 star Hotel was significantly under managed. They were unable to cope with 50 people in the restaurant in the whole evening and it soured the whole experience. Total staff on was 6 covering the whole hotel with totally the wrong mix of skills. The operational staff could not apologise enough but what type of Hotel manager/owner leaves them out to dry like this (108436190)  3.9 / 5
Isabella [Livingston, GB]
on 10/06/2009
(Solo business traveller)
Overall: COMFORTABLE ENOUGH FOR A FEW NIGHTS (107930822)  4.4 / 5
mark [Barnsley, GB]
on 24/04/2009
(Other)
(107582649) 2.7 / 5
Anonymous
on 24/04/2009
(Solo business traveller)
Overall: Good (107737480) 2.9 / 5
Anonymous
on 05/04/2009
(Solo business traveller)
(107707877) Why do we publish ratings from Active Hotels?Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience. How do I add a rating?Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question. How do you manage to collect so many ratings?48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.
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Staff tried hard. Check-in not a problem but the rest oh dear.
The restaurant did not have an a la carte menu. In fact the manager had to get me to explain the difference between table d'hote and a la carte. They then gave us all Gammon covered with peppercorn sauce. The Gammon was cooked but cold and had been recycled from an earlier tour party left overs! To cap it all they had no wine list and in the bar a full menu was available. The meal took over 2 hours with significant left overs. At least the hotel manager was at home for me to complain too and took the call. 
