Best Western Royal Victoria Hotel, Hastings
Marina, St Leonards-On-Sea, Hastings, TN38 0BDGuest Reviews
Summary of Guest Ratings
| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 3.6 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel |  3.6 / 5 |
| Guest Rating | 3.6 / 5 |
How to book this hotel or view prices
Guest Reviews
3.0 / 5
Anonymous
on 27/10/2009
(Same sex couple)
I found the staff helpful & approchable
(108950282)
4.1 / 5
Anonymous
on 02/09/2009
(Solo leisure traveller)
Same price per head for single/double/twin rooms.
My request for a seafront room if possible was answered positively with a suite!
Bed making a bit slapdash.
As in every hotel I have ever stayed in, the notice about re-using towels seems a waste of time.
Overall: A lovely relaxed visit. All I needed was there, the staff were friendly and helpful and the weather was good! (108670766)
3.4 / 5
Franky [Zomergem, BE]
on 17/08/2009
(Mature couple)
Breakfast was absolutely wonderful! Very nice staff too.
The bed was small, but comfy.
The bathtub & bathroom were reasonably big, the toiletries a nice touch.
We had a lovely seaview.
The toilet could not be flushed twice in a row, we had quite a leak and had to use 3/4 of our towels to get the floor dry again. We did not bother to phone reception as it was 8 o'clock on a Saturday evening, and we didn't think they would have a plumber on standby. Curtains were a bit tacky, and not hung properly. Not many channels on the TV.
When you pay £120 for 1 night, you expect everything to be perfect...
Overall: Too expensive, would have been great with a bigger bed and a toilet that wasn't leaking. (108613724)
4.1 / 5
Anonymous
on 01/07/2009
(Group of adult friends)
The front desk staff were very helpful in trying to get us dinner reservations at a local restaurant and very tolerant of our last-minute addition of dog staying the the room. Staff at breakfast very also very helpful.
The rooms seemed a bit tired and dated looking.
(107827296)
1.3 / 5
Anonymous
on 21/06/2009
(Solo business traveller)
View.
Absent staff. Slow when eventually appeared. Minimal bar menu. Uninspiring restaurant menu.
Overall: Worst Best Western Hotel I have ever been in. (107854652)
3.9 / 5
Anonymous
on 19/03/2009
(Same sex couple)
Overall: Very Good in general. Unfortunately, no single room which should be cheaper room rate is available. (107884499)
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