Quality Hotel Dudley, Dudley

4.0 / 5 Anonymous on 20/11/2009 (Solo business traveller)

Lovely welcome, helpful receptionist

Not bad, but not as good as reception was the breakfast arrangement. No one actually spoke to me, and it wasnt until I had workded out how to help my self and finished my breakfast that I went and asked whether they wanted me to sign anything!

Overall: Clean, warm and reception was welcoming  (108500638)

4.0 / 5 Anonymous on 17/11/2009 (Group of work colleagues)

 (108675660)

3.4 / 5 Waltraut [Neumünster, DE] on 03/11/2009 (Solo business traveller)

It was far too noisy for me. Some nights there was loud coming and going, door slamming all nicht long.

Overall: Otherwise it was really o.k. To answer the questions below: I would like to come back, but the noice factor is very important. Because of that I might chose another hotel...  (108783137)

3.4 / 5 Anonymous on 25/10/2009 (Solo business traveller)

Reception staff on check in were very good. Hotel generally clean and well kept. Breakfast was good and plentiful.

First room I was allocated although non-smoking absolutely stank of stale cigarette smoke. However, your lady on reception apologised and changed my room immediately.

Overall: Pretty good on the whole, the hotel is a little "tired" and could do with a bit of updating, but for the money, it was pretty good value.  (108549001)

2.9 / 5 Anonymous on 12/10/2009 (Mature couple)

Room comfortable

Traffic noise, customer noise during the night will only use this hotel again if Travel Inn is full

Overall: Hotel has gone down market,staff,food,general care, not the pleasant experience it used to be. Restaurant used to be so good!  (108272414)

2.9 / 5 Anonymous on 02/10/2009 (Group of adult friends)

inconsistant with staff and their performance ie breakfast on day one my son and I had afull english breakfast and was invited to have more items rrom the hot plate day two I had breakfast on my own at the hot plate I was informed I could only have 5 from 6 items I insisted on having the same as the day before returning to my table I was joined by another member of staff who requested my room number I refused to divulge the information and informed the person that they were intruding on my breakfast and asked them to leeve my table on leeving the breakfast room I went to reception to make known to them my dissaproval on doing so I was asked if I would like to talk to the manager I waited for a long period and my son joined me and I had to leeve as he had an apointment to keep on my return I was stopped at reception and once again invited to speak with manager this time he appeared I repeated my storey and was told that the staff was correct in their actions I pointed out that my son did not join me at breakfast and I could in reality have had ten items on two plates by this time I thought some one is missing the point here and the manager was in know way prepared to see reason. later that morning I checked out at the recption desk and was presened with a bill for £38 on enquiering what this amount was for I was informed it was for two evening meals as the reservation was for halfboard I had to produce an email to convince the person checking me out that billing was wrong indoing so I was then informed that an even smaller bill was outstanding and in amaisment I was asked to pay for a paper which was ordered on arrival I never recieved a paper on day one or day two so when I queried the none delivery of my paper I was informed that thay should have been collected at reception by this time I had given up on the hotel and it staff and asked how muchI owed and the answer was 25 pence what happend to my first paper ? I PAID AND LEFT

some staff not all were poor reception staff missguided and had to be corrected MANAGER could have been more in tune with the situation and used some common sence

 (108381354)