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4 star

Macdonald Rusacks Hotel, St Andrews

Pilmour Links, St Andrews, KY16 9JQ
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Guest Reviews

Summary of Guest Ratings

Check-in process 4.3 / 5 4.3 / 5
Working order of facilities / equipment 4.0 / 5 4.0 / 5
Overall value for money 4.1 / 5 4.1 / 5
Performance of staff 4.5 / 5 4.5 / 5
Your room 4.1 / 5 4.1 / 5
Overall experience 4.3 / 5 4.3 / 5
Order and cleanliness of the hotel 4.2 / 5 4.2 / 5
Guest Rating 4.2 / 5 4.2 / 5

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Guest Reviews

3.1 / 5 3.1 / 5 David [Tidworth, GB] on 13/04/2009 (Mature couple)

 (107506555)

3.0 / 5 3.0 / 5 Richard [Edingburgh, GB] on 14/11/2008 (Solo business traveller)

staff were generally courteous and helpful good value easy check out process

the newspaper i ordered was not delivered the shower/bathroom had a light bulb not working - hard to shave in semi dark!!

Overall: satisfactory but in a way a bit disappointing in that it should eb a great experience staying in St Andrews overlooking the Old Course  (107386713)

3.3 / 5 3.3 / 5 Anonymous on 24/10/2008 (Same sex couple)

Reception and bar staff excellent -professional and friendly.

Room cold and radiator didn't work. Service at breakfast very poor despite having lots of staff and not many guests. Didn't receive morning paper as ordered.

Overall: Bit disappointing  (107847937)

4.0 / 5 4.0 / 5 JEE HYUN [Edinburgh, GB] on 26/01/2008 (Young couple)

 (97937563)

4.3 / 5 4.3 / 5 BRYAN [Deganwy, United Kingdom;GB] on 19/06/2007 (Group of adult friends)

Room 21, excellent position, convenient for golf clubs and car parking

shower cubicle was a problem, doors were poorly fitted and flimsy.

Overall: we were very pleased with the room as mentioned earlier. We intend staying again next year - June 8 to 13 and would welcome greatly the opportunity to have the same room (no. 21).  (3304886271)

4.3 / 5 4.3 / 5 Anonymous on 11/03/2007 (Mature couple)

THE ADEQUATE FACILITIES AND THE WONDERFULL VIEW

THE ROOM WAS RATHER CRAMPED

Overall: I HAD BEEN IN THE HOTEL SEVERAL TIMES BEFORE FOR COFFEE ETC BUT HAD NEVER STAYED THERE SO I KNEW THE PUBLIC AREAS QUITE WELL.IT WOULD HAVE BEEN NICE TO HAVE SEEN THE OPTIONS ON THE BEDROOMS RATHER THAN JUST BE ALLOCATED A ROOM.  (99141118)

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