| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating |  4.3 / 5 |
4.6 / 5
Brenda [Framfield, United Kingdom]
on 08/11/2004
(Other)
The rooms were comfortable and clean and an excellent meal was available for the evening. The breakfaxt was well presented and of good quality
Overall: everything for the stay at the hotel was well organised from the directions to get there to the checking out and the staff made the whole of the stay run smoothly...well done (1643955)
4.7 / 5
Anonymous
on 17/03/2009
(Mature couple)
Food was excellent at both dinner and breakfast
I struggle to find one although I suppose the bar is fairly limited (no draft beer)
Overall: A very pleasant small hotel (107946336)
5.0 / 5
Anonymous
on 13/03/2009
(Mature couple)
The Cotford hotel is a welcoming and peaceful place to stay if you are visiting Malvern. The food was superb; we both cannot recommend it highly enough!
We found nothing to complain about.
Overall: The right place at the right time for us! (107505280)
4.3 / 5
Anonymous
on 18/02/2009
(Group of adult friends)
(107313378)
4.9 / 5
Margaret [Dolgellau, GB]
on 10/11/2008
(Solo leisure traveller)
The food in particular was very very good, I had looked at menus of other hotels when looking for somewhwere to stay and selected the Cotsford....I chose well!
My TV would only play in balck and white for half of one evening then it suddenly went back to colour.
Overall: Thoroughly enjoyed my stay, all of the staff were very pleasant and helpful. (107764480)
1.6 / 5
Anonymous
on 17/08/2008
(Solo leisure traveller)
Close to town centre.
Overpriced for the old fashioned, cramped bedroom. Our experience of eating in the hotel ruined by being stuck behind an open door, shutting off views of garden and rest of the room. Had to ask to change to empty window table. Next morning my daughter had to leave before breakfast. I was then stuck at the same behind the door table for breakfast on my own, despite the window table being empty again. Made to feel 2nd class guest!
Overall: Overpriced. Meal very ordinary for the price of it. Claustrophobic atmosphere with the owners always around. No offer of reduction for daughter not eating breakfast, which we were informed cost (108015548)
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