| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money |  3.1 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room |  3.6 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.6 / 5 |
3.9 / 5
sarah [hornchurch, United Kingdom]
on 03/10/2004
(Other)
(1552936)
2.4 / 5
Derek [Seaham, GB]
on 17/09/2009
(Mature couple)
Bathroom had cobwebs shower was poor room needed decorating
Overall: Hotel grounds were nice but hotel was overpriced by the state of the room (108925265)
4.9 / 5
Susan [Harrogate, GB]
on 09/09/2009
(Mature couple)
room not like a hotel room,good veggie menu on friday
not so good veggie menu saturday, 3 x bulbs not working in room, lack of good site map,shops,resturant etc
Overall: very good (108677783)
4.1 / 5
Anonymous
on 14/07/2009
(Young couple)
The pool and thermal room were just what the doctor ordered and eased my aching back, neck and shoulders beautifully. Love the infinity pool looking out over the hills, too.
Not a bad point, really, but the hotel looked as though it was due for a lick of paint here and there and the pools needed cleaning (not that we were put off using it!)
Overall: Needed to get away for the weekend and the Last Drop is only an hour away and near some family history so ideal - and the £59 room rate was great value for money - we'll be back! (108821099)
5.0 / 5
David [Haslemere, GB]
on 04/06/2009
(Solo leisure traveller)
all good no bad points
Overall: Highly recommended :D (107379431)
3.7 / 5
Anonymous
on 09/03/2009
(Mature couple)
Warm and friendly staff
Some of the decor now looking a little "tired"
Overall: Good value for money (107419162)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.