Elmbank Hotel And Lodge, York
The Mount, York, YO24 1GEGuest Reviews
Summary of Guest Ratings
| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  3.3 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room | 3.2 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.5 / 5 |
How to book this hotel or view prices
Guest Reviews
4.9 / 5
Anonymous
on 13/10/2009
(Group of work colleagues)
very friendly helpful and courteous staff.
Had to wait 20 mins for room key, due to the bar being busy,
Another member of staff on duty in the evening would be an advantage.
Overall: Had a great stay. Will recommend to others. (108309876)
4.3 / 5
stephen [castleford, GB]
on 12/10/2009
(Mature couple)
good clean hotel & close to the town without having the noise
Overall: loved the old interia of the hotel rather than a modern day hotel gave yoiu the eal feeling of York (108816479)
4.0 / 5
Anonymous
on 15/09/2009
(Mature couple)
(108631408)
3.3 / 5
Anonymous
on 08/09/2009
(Family with young children)
Location, booking process, staff at hotel
Room was a bit dated and old fashioned and looked like it needed a proper clean.
(108791620)
2.7 / 5
Andrew [Scunthorpe, GB]
on 25/08/2009
(Mature couple)
Plenty of parking, nice lounge area, hotel looks good from the outside
Creaking and old,too noisy with noisy plumbing, breakfast not included in hefty price. We wanted a drink in the bar but no one bothered to come through
Overall: We arrived early and it was no problem to leave the car while we went to the wedding. Our room was small but clean. Nothing special would have preferred a higher room. Ground floor view of the road not exactly stunning (107576000)
2.3 / 5
Anonymous
on 23/08/2009
(Group of work colleagues)
Ideal location for event I was attending.
Staff were friendly and efficient.
Bathroom was spacious and good shower facilities.
Musty odour on entering room.
General state of hotel in need of refurbishment.
On arrival at reception asked for full payment for duration of stay.(refused to give it.)
Overall: adequate. (108931833)
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