| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.9 / 5 |
4.0 / 5
Anonymous
on 17/12/2004
(Mature couple)
spacious and comfortable room.
Overall: Overall the stay was very enjoyable only let down by the poor performance of the three bar staff. They didn't seem to know what they were doing or how to operate the tills. This caused a very slow service that was remarked upon by several people we sat talking with in the bar. (1608278)
4.3 / 5
David [Paisley, United Kingdom]
on 30/09/2004
(Family with young children)
Convenient for city centre, clean, helpful efficient staff.
More bar staff would help. Swimming pool was smaller than expected and changing facilities poor.
Overall: Overall the accommodation was very good. Location and staff were also spot on. (1466671)
3.3 / 5
JOANNE [NORTH WALBOTTLE, United Kingdom]
on 06/09/2004
(Family with young children)
(1455039)
4.1 / 5
Anonymous
on 27/08/2004
(Family with young children)
Good location, Hotel easy with children (10 & 8 years)Swimming pool, internet, play station, pool table all a great bonus.
More experience needed in the wine provision and serving department. A grown up area that would benefit from more care,thought and Quality
Overall: This was a family stopover to see the York museums. It fitted the bill perfectly and was good value for money. I would make the point that although parents are unbelievably relieved when a hotel looks after children it would be good to make sure the grown ups get the little things tah make the visit a success for them too. Clever menu high quality wine and service, ability to enjoy the bar and keep an eye on youn kids. You're getting really close and at these prices this is great value. (1388507)
2.0 / 5
Anonymous
on 16/06/2004
(Young couple)
(1165406)
4.1 / 5
Anonymous
on 10/09/2009
(Mature couple)
staff very helpful especially the young lady behind the bar who recommended a nearby restaurant and followed it up by asking us had we enjoyed it the day after most impressive attention
Overall: most enjoyable (108244141)
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