| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money |  4.2 / 5 |
| Performance of staff |  4.6 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
4.7 / 5
Anonymous
on 02/09/2004
(Family with older children)
(1337027)
4.3 / 5
Anonymous
on 14/09/2009
(Same sex couple)
Excellent food, convenient location
Road noise-but I was aware of this at the time of booking from the online reviews
Overall: Very enjoyable (108656121)
3.3 / 5
Anonymous
on 11/08/2009
(Young couple)
Gorgeous hotel, amazing food (as expected at a 4* hotel), very friendly staff. The (Superior Double) room was large, clean and nicely furnished.
The hotel really needs modernising. While we loved the character of the hotel (sloping floors, sloping walls and nice thick walls), we felt that most things are definitely in need of modernisation. In particular, the bathroom is in desperate need of a power shower, rather than a splitter from the bath taps. The shower temperature and pressure were both inconsistent. Plenty of hot water, but the inconsistent temperature meant we spent most of our showers ducking out of the water to prevent ourselves being scalded or frozen.
(108965115)
5.0 / 5
Kim [Danbury, GB]
on 29/07/2009
(Mature couple)
Quality of restuarant (food, presenation and service) was excellent.
Staff were very friendly
Overall: A very nice hotel to stay in, with a terrific dining experience. (108100411)
1.7 / 5
Anonymous
on 25/06/2009
(Same sex couple)
Bacon was tasty at breakfast and generous portions given. The bedroom was clean and had facilities like tea/coffe making facilities, hair dryer, small TV
Had asked for a quiet room but was put in room looking over the car park and close to road. Pillows were hard. Carpet in the dark and dingy bathroom seems very unhygienic and carpet in room looked as though it was in need of replacing! Bathroom was internal with dated avocado suite, no window and smelt musty. Didn't use shower as the water pressure was so poor. Breakfast was buffet style with very little choice of cereals etc. Service was almost non-existent with used plates simply left on our table even though the waitress came in and out serving other guests and bringing our coffee. The toast was like doorstops and barely toasted or warm when it arrived.
Overall: The rooms were tired and the bathroom was dingy and musty. There wasn't much of a welcome from the staff/owners. We wouldn't recommend to others as there are many other better places to stay locally - if you can get into them due to their popularity. (107970555)
3.9 / 5
Anonymous
on 30/05/2009
(Mature couple)
Hotel and staff very, food excellent.
Shower in bathroom poor. TV could do with updating.
Overall: Very happy. (107340281)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.