| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel |  4.7 / 5 |
| Guest Rating | 4.4 / 5 |
5.0 / 5
Marie [Swindon, GB]
on 04/08/2009
(Same sex couple)
The service was outstanding, every member of staff we encountered was polite and nothing was too much trouble. Accomodation was exquisite.
There were no bad points
Overall: Our break was made so special through staying at this hotel. The food was divine. The spa facilities more than adequate. The grounds were a joy to explore. Every aspect of the hotel was more than we could have wished for. (107700643)
3.4 / 5
Anonymous
on 28/07/2009
(Mature couple)
Location and hotel grounds. Ideal for York racecourse.
No actual bar. No tea and coffee facilities in room (this was available on request but didn't know until after our stay when looking at the hotel's website)
(107853390)
3.7 / 5
Anonymous
on 30/06/2009
(Mature couple)
Lovely setting beautiful gardens,pleasantly furnished room.
Member of staff entered the room without checking to see if we were in residence(did receive an apology)
Overall: Comfortable, restful, polite staff. (107854150)
5.0 / 5
Daniel [New Malden, GB]
on 08/05/2009
(Other)
Excellent surroundings, staff were extremely attentive and friendly and this was generally a very nice, well run and welcoming hotel.
Overall: Very enjoyable (107711572)
5.0 / 5
Caroline [Beverly Hills, US]
on 13/04/2009
(Group of adult friends)
relaxing, charming and wonderful food and building
Overall: a delight! (107796331)
1.4 / 5
paula [sunderland, GB]
on 05/11/2008
(Young couple)
I FELT VERY DISAPOINTED WITH THE HOTEL WE STAYED OVERNIGHT FOR OUR WEDDING ANNIVERSARY, ON ARRIVAL WE WERE TAKEN TO OUR ROOM WHICH WAS IN THE COURTYARD AND I WOULD HAVE PREFERRED TO STAY IN THE HOUSE ITSELF THE BATHROOM WAS REALLY SMALL AND IN NEED OF DECORATION. OUR ROOM HAD NO TEA AND COFFEE MAKING FACILITIES AND I HAD TO ASK FOR SOME TO ME THIS IS NOT FOUR STAR STANDARD , WE WERE GIVEN A TRAY WITH A JAR OF COFFEE NO WHAT I WOULD CALL DECENT COFFEE WHICH YOU LOOK FORWARD TO AS PART OF YOUR TREAT, WE DID NOT HAVE BREAKFAST AS WE HAD BOOKED ROOM ONLY AND I THOUGHT THE BREAKFAST CHARGE WAS VERY EXPENSIVE. I DONT THINK WE WILL BE STAYING WIYH YOU AGAIN, I WOULD APPRECIATE YOU LOOKING AT MY COMPLAINT
Overall: VERY DISAPOINTING (107725219)
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