| Check-in process | 3.6 / 5 |
|---|---|
| Working order of facilities / equipment | 3.4 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.6 / 5 |
Good welcome on arrival, helpful staff, clean and tidy room and food was excellent.
Having to go home.
Overall: Great stay and would recommend it to my friends. (107416256)
nice clean room. Friendly staff, nice breakfast. Good food in pub.
Bathroom light did not work. BBC 1 on tv not working. (Only minor things though)
Overall: Very pleasant. Enjoyed it. (107901395)
Staff sorted out problems promptly. Food was good.
Very disappointed with room having viewed it on the web site, reality was something else. Dark and in need of updating. Blackened grouting in bathroom and horrible shower curtain that stuck to you. Poor lighting.
Overall: From the web site expected a higher standard. (107778673)
(107692011)
Location - proximity to A38.
Small room and double rather than king size bed.
Our room was at the back and infused with smells from the kitchen
Although a lot of choice at breakfast quality of cooked breakfasts not up to expectations.
Overall: Fair value for money but would not stay again. (107828559)
(107791517)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.