| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.7 / 5 |
| Overall experience |  4.1 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 4.0 / 5 |
4.1 / 5
Anonymous
on 06/04/2009
(Same sex couple)
The receptionist had a difficult situation since my bookings were not registered and naturally I was upset as I had booked the Ruthin Castle as a treat for my daughters..but we were very comfortably accomodated in upgraded rooms.
The rooms were not booked.
Overall: The historic setting was most interesting and we enjoyed our stay. (107389895)
4.7 / 5
Alison [Heald Green, GB]
on 10/02/2009
(Mature couple)
(107586029)
4.0 / 5
anthony [connahs quay, GB]
on 18/01/2009
(Mature couple)
staff polite and very helpful
booked on internet quoted £108. Wedding invitation suggested 10%discount.When queried told that discount already given. On monday following stay my wife and I suffered vomiting and dioreha for three days. Iwonder if you have received reports of any other guests having simular illness
(107554098)
4.0 / 5
Anonymous
on 23/08/2008
(Mature couple)
excellent location and grounds. The views were fantastic.
poor decoration of corridors. Light shade in the room as pathetic and let the whole room down.
Overall: breakfast was good and staff were friendly. (107190421)
4.4 / 5
Matthew [Harpenden, GB]
on 17/08/2008
(Young couple)
Beautiful hotel with fantastic grounds to explore and very well situated for the local attractions. Peacocks were wonderful.
We were in one of the pre-refurbishment rooms but it was perfectly comfortable and reasonably clean. Very good value for what we paid when booking with ActiveHotels.com
(107136647)
4.1 / 5
Anonymous
on 02/04/2008
(Young couple)
The room was very big and the facilities were good eg comfortable bed and good shower.
It was rather dated and the smells from the kitchen tended to pass through the corridors that led to the rooms.
Overall: Overall the experience was good and excellent value for money. I did not feel that there was anything else I needed to know prior to arrival and we very much enjoyed the wedding which was the purpose of our stay. (97538266)
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