| Check-in process | 3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.8 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff | 3.7 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.8 / 5 |
Nice room. Wonderful bed, very comfortable.
The room was very, very small, it felt crowded when two people in it. The girl working at breakfast could have offered a smile or....?
Overall: The check in was very poor. The receptionist did not pay us any attention until we told her (after 15 min) she was on the phone. (108880095)
Character property,easy to find, good central location.
Free wireless
Quiet bedroom (as requested)
Clean and warm bathroom
Staff were friendly and pleasant
Bedroom; very dirty carpet; heating/air con didn't work; curtains tatty at the hems; damp smell; desk chair the wrong height; very small; with no drawers for clothes; nowhere to store suitcase out of the way.
Went to bar for snack and there was nobody there to serve me so went out to a restaurant
Dining room so dark that on a gloomy morning it was hard to see the food!
Overall: I think they are trying too hard to be a more upmarket venue than is realistic - less self-conscious design and more attention to the basics would help. A dirty bedroom carpet is an instant turn off. (108160427)
Lovely location, quaint hotel and interesting room - we stayed in the 'Four Weddings and a Funeral' suite (Elizabeth I room)
Bedding not too comfortable, would prefer a duvet as opposed to blankets
Overall: Very good (108711228)
(107905574)
lovely cosy room
main hotel very dull,no friendly atmosphere and it was unwelcoming. Was nicer before it was refurbished.
Overall: Lovely, but will not stay again (107501376)
Friendly staff. Delightful room. The hotel and the staff are full of charm.
Overall: Really good! (107557395)
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