| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
3.9 / 5
Anonymous
on 18/11/2009
(Mature couple)
(108362913)
3.3 / 5
Marian [Rayleigh, GB]
on 27/10/2009
(Same sex couple)
The Hotel was warm, comfortable and had a relaxing atmosphere. The service and the hotel staff were excellent, friendly and nothing too much trouble. The service in the dining room was very good and the meal in the restaurant in the evening was wonderful - we all enjoyed everything we ordered. We liked being served our breakfast rather than using a buffet, but was a bit surprised that there was no cereal, other than porridge or muesli on offer - perhaps this could have been on a buffet table for people to help themselves if wanted.
Our room was rather small and thankfully it wasn't cold as the radiators both in the bedroom and bathroom were not working. The furnishings are a bit run down and need a bit of a makeover, but everywhere was clean.
Overall: We enjoyed our stay in The Angel and in Bury St Edmunds very much indeed. It was a birthday celebration, and the atmosphere was so good it felt quite special. (107956769)
4.1 / 5
Gerald [Norwich, GB]
on 22/10/2009
(Mature couple)
Good comfortable room, excellent breakfast, hospitality very good.
Thank you.
Room 461 was without hot water whilst we were there in the evening, in the morning we had to heat the small kettle for hot water again - we could not shower. We did complain & an employee came to test the water in the evening which was too late as we had a venue to attend.
Overall: overall a comfortable hotel and the staff very helpful (108413491)
4.0 / 5
Anonymous
on 13/10/2009
(Mature couple)
(108537328)
4.6 / 5
barry [bristol, GB]
on 12/10/2009
(Mature couple)
exellent staff
Overall: very good (108483823)
4.1 / 5
Anonymous
on 09/10/2009
(Group of work colleagues)
(108133112)
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