| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
1.6 / 5
Carol [Steeple Claydon, GB]
on 01/11/2009
(Group of adult friends)
Reception staff and dining room staff were good.
Don't expect mould in bathrooms of hotels like this and we had it in both rooms. Also Housekeeping staff barged into rooms two days in a row at 9.00 a.m. even on the day that we were checking out, and check out time was 10.00! Not a good idea. Also bath in one room had to be cleaned before it could be used by us and the hand basin in the other room was the same. Got the feeling that proper cleaning just did not occur.
Overall: Was disappointed with room - cleanliness is probably a very important thing for me - I don't expect to have to clean a bath before I can use it! Housekeeping barging into both rooms two days in a row isn't good either. (108652655)
4.1 / 5
C.A. [Benoni, ZA]
on 29/09/2009
(Mature couple)
A very pleasent stay and staff were very friendly and helpful
Overall: Very comfortable and would stay again when we next visit N. Wales. (108435391)
3.4 / 5
Anonymous
on 22/07/2009
(Mature couple)
good staff
Very dated bedroom
Overall: Fair (107714011)
5.0 / 5
Anonymous
on 20/04/2009
(Mature couple)
Everything was exceptional especially the friendly staff - We will be going back!
Overall: 1st class (107911553)
3.7 / 5
Anonymous
on 17/03/2009
(Mature couple)
attention paid by staff towards guests
can only speak of my experience some facilities not working as should
Overall: very good (107966462)
4.3 / 5
Anonymous
on 05/01/2009
(Mature couple)
(107402680)
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