Best Western Leicester North Hotel, Leicester

4.3 / 5 Frances Paula [Stafford, United Kingdom] on 10/12/2004 (Other)

 (1623634)

1.7 / 5 Gary [chalfont st giles, United Kingdom] on 27/11/2004 (Solo leisure traveller)

Good Breakfast

Rooms are very tired and felt dirty.

Overall: For 45 pounds my expectations were not particularly high. However when I checked in I was made to feel like I might try to do a runner as up front payment was almost demanded although we eventually settled on pre authorised payment that had to include breqakfast. The rooms are very tired and velvet headboards really did make things feel quite dirty. The carpet was full of waves and carpet in the bathroom again filled me with dread on what might have dropped on it. The bar was very quite and there wqas no food after 09:30. The breakfast was good.  (1710395)

4.6 / 5 Marcel [St. Helier, United Kingdom] on 06/09/2004 (Other)

 (1439889)

3.3 / 5 Christopher [Bridport, GB] on 24/10/2009 (Solo business traveller)

Restaurant staff attentive and helpful. Room good size, bed comfortable, good to have bath rather than just shower.

Hotel generally needs maintenance and upgrade. Exterior woodwork peeling; fire doors noisy and stiff; toilet seat loose; bedside light not working; heating turned on only at 6 pm; arrived in cold room. Bitter beer much too cold (should not be chilled as lager). Buffet food system particularly poor: cools too fast. Food quality and preparation poor: e.g. tinned carrots; lumpy mashed potato; grim salad bar of cheap lettuce, beef tomato & cold meat slices. Reminded me of 1960s dinners... Has to be compared with e.g. Campanile chain: far better quality.

Overall: Room comfortable, but otherwise quality disappointing  (108285720)

1.0 / 5 Derrick [Cheltenham, GB] on 23/10/2009 (Other)

Poor quality of staff. Dirty badly maintained building. Cold rooms (rads did not work) dirty bathrooms, missing linen, no hot water -- do I need to go on?

Overall: We arrived at the Hotel at 09:20 hrs after travelling for eighteen hours from S Korea, tired and hungry. I was told that the restaurant was closed! I asked if we could get a sandwich and some tea - NO we were told.,"and that will be £59 in advance please - breakfast is extra"!! After a cold shower I had to drive a further twenty-mile round trip to find some food for me and my visitors. It could only happen in England. Fortunately I have never been in prison but I feel that a newly arrived inmate at HNP Strangeways would have received a more friendly reception.  (108246836)

2.0 / 5 Anonymous on 29/07/2009 (Solo business traveller)

Staff helpful and polite. Location good to where I needed to get to.

Room had toe nails left on carpet from previous guest ( s ), pubic hairs stuck to shampoo holder in shower, telephone did not work, as I was working late I was told there was not food available after 2100hrs only to discover in guest dorectory in my room that room service served sandwiches 24hrs a day. But as my phone was broken I had to come downstairs to order to be told that I would have to eat it in my room ( which I refused to do) was given no knife or fork and hence was the only thing I eat in 5 days in the hotel.

Overall: I can't say I enjoyed the stay as it was £109 per night with breakfast extra !!! Singles night in downstairs function room kept me awake unitl 0230hrs. However Danny O'Donnell deserves credit as he had some difficult situations to deal with which I must commend him on handling.  (108675414)