| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money | 3.3 / 5 |
| Performance of staff |  3.5 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.3 / 5 |
| Guest Rating | 3.4 / 5 |
4.3 / 5
Anonymous
on 13/11/2009
(Mature couple)
(108812352)
5.0 / 5
Daniel [Folkestone, GB]
on 23/10/2009
(Young couple)
(108417497)
4.6 / 5
Anonymous
on 23/10/2009
(Solo business traveller)
Overall: excellent (108436359)
4.4 / 5
brian [rotherham, GB]
on 22/10/2009
(Other)
one of the best hotels I have used !
car park security could be an issue, could do with more lights.
(108801213)
4.1 / 5
Russell [Llanbrynmair, GB]
on 15/10/2009
(Solo business traveller)
Good staff ~ helpful & polite
Room very good value ~ clean ~ spacious & airy
Bathroom ~ good & relatively spacious
I had an evening meal at the end of a very long day on Monday ~ I ordered steak with an extra 'paid for' side-salad which I asked should include plenty of onion. There was not one piece of onion in the salad. The steak, although it tasted OK it was virtually 'un-chewable'. I managed to eat it because I was very hungry ~ however I would change the butcher if I were you! On Sunday night I had a Cheese & Onion panini ~ again it should have been called a 'Cheese' panini as there was next to no onion in it.
The mattress in room 72 is 'clapped out'. When you sit on the bed all you feel are the boards underneath. Time it was renewed.
Although it is down to some of your more inconsiderate guests, the oil stains on the carpet might be removed.
Overall: OK. Disappointed with the food. Although the meal was reasonably priced there is nothing more annoying than paying good money for rubbish, if you'll pardon the expression. I think your Chef should pay more attention to detail ~ ie: just because it looks like a steak it shouldn't be full of sinew. Generally I was happy with my stay ~ but you are asking for feedback, so I am telling you. I hope you find my comments constructive. I handed in a 'similar' customer comment form at reception on my departure. I would be interested in your 'feedback' to my comments. Kind Regards & Thanks Russell Coombs Captain (MN) (108956301)
3.1 / 5
Anonymous
on 23/09/2009
(Mature couple)
Price for one night on special deal was excellent I expected continental breakfast and received full english that was very nice
room I asked for was non smoking but got a room obviously smoked in at some point but not a major problem
Overall: at the price excellent with a nice view but why was the walks by the lake closed off with a pile of soil (108732003)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.