| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.6 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 3.6 / 5 |
| Your room |  3.3 / 5 |
| Overall experience |  3.6 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.6 / 5 |
4.7 / 5
Gareth [Lancaster, GB]
on 22/11/2009
(Solo business traveller)
(108455243)
1.9 / 5
karen [tamworth, GB]
on 10/11/2009
(Mature couple)
Hotel needs some care and money invested in it. The whole please needs brightening up. Bath panel coming away from bath. Spider nests in both cornors of room. Paint flaking off window sills. The buffet breakfast was disgusting. Poor quality of food.Ok if you like lots of fried food like fried potatoes, hash brownies and fried eggs sat on runny fried bread! The sausages were the worst i ever had. I think they were pobably smart price ones with no real meat in them and then deep fried. Ugh! The only bread that was on offer was thin sliced white soggy toast. Last year we had a pot of tea or coffee but this year there was a tean and coffee urn. Tasted like slugdge.
Overall: We know that there is a recession on and that money is tight but the way to get people in is to offer good quality in every aspect. We paid a discounted rate of £70. If we had paid the going rate we would have complained heavily. Would not reccommend it which is a shame. (108980060)
2.1 / 5
Mark [Wendover, GB]
on 19/10/2009
(Young couple)
Hotel was booked for bearevement convention and i think other customers should of been informed. 200 people all with sadly very many issues is not fair on them or other people staying their. Also noise from floorboards was horrendous and we were kept awake by someone waking up 4 times during the night and going to the toilet!
Overall: Horrendous stay (108783959)
2.4 / 5
Keith [Telford, GB]
on 21/09/2009
(Solo business traveller)
full of noisy coach parties. had to queue for bar, breakfast etc. room overlooked roof of kitchens and extractors deafened till late and room smelt like chip pan. odd for a 'premier room'. such a shame as a fabulous building.
(108292685)
5.0 / 5
gary [birmingham, GB]
on 02/09/2009
(Family with young children)
from check in to the room and check out was excellent could not fault this hotel at all
no air con or fans in the gym
Overall: excellent would stay here again any day (108236240)
3.3 / 5
Anonymous
on 01/09/2009
(Young couple)
Fantastic value for money
Breakfast service poor, room just adequate
Overall: having paid £37 for b&b for a couple for a night the value was superb. if i'd have paid full amount i'd have been gutted at room cleanliness and service at breakfast (108323781)
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