| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.2 / 5 |
| Overall experience |  3.4 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.4 / 5 |
3.6 / 5
Anonymous
on 29/11/2004
(Mature couple)
(1704643)
3.9 / 5
Phil [bromsgrove, United Kingdom]
on 17/11/2004
(Mature couple)
Good sized, clean room, well decorated - wonderful view!!
Heated towel rail in bathroom not working. Night storage heater which could not readily be adjusted to cater for fluctuation of outside temperatures. Evening meal rather average.
Overall: Great hotel - friendly staff, good location. (1491902)
2.9 / 5
Anonymous
on 10/10/2009
(Mature couple)
proximity to city centre
poor shower facilities,as many older hotels are in this country
Overall: good value for money (108582130)
2.0 / 5
Anonymous
on 07/10/2009
(Mature couple)
Comedy of errors hotel! we got an instant 'upgrade although we never saw what we were being upgraded from ??? bit expensive for a laugh! the Staff were friendly enough but we only saw them at check in and breakfast which suited us.
Not what you see on the website! Have to pay extra for use of the hot tub - £6pp per hour !!! We stayed in a room on the top floor - sickly pink room with THE (I mean THE) most sqeakiest four poster bed ever but after a beer hey ho!!
Overall: Don't stay here if you expect posh but its in easy reach of Bath centre. (108532083)
2.6 / 5
mary [sidcup, GB]
on 08/09/2009
(Group of adult friends)
(107375896)
1.1 / 5
laurence [dublin, IE]
on 22/08/2009
(Mature couple)
hotel had advertised a swimming pool which was not in use and looked in a delapidated condition. the manager insisted it was not in use because of the bad weather which wasa lame excuse as we both had sunburn when we arrived from about twenty miles away.the hotel was shabby and smelled like a curry shop!!!
Overall: very bad experience, we had booked for three nights but only stayed for one. we still had to pay for three nights despite our protests. (108572721)
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