| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.7 / 5 |
1.7 / 5
GUIDO [TURIN, Italy]
on 17/12/2004
(Family with young children)
No elevator!! (broken)
Overall: We were at the 6th floor and there was no elevator (always broken)!! We have 2 children and 1 stroler!!!! A bad experience. (1665351)
4.6 / 5
Catherine Ann [Edinburgh, United Kingdom;GB]
on 16/12/2004
(Group of adult friends)
Very helpful staff (esp. by London standards - not normally very impressive)
Pool would eb nice! but thought this was very good value for london hotel.
Overall: Very nice apart-hotel. Friendly staff and good location in Kensigton area. Will be staying here again as its the best hotel I have stayed in in London over the last few years. Good value for the money. Its what you would expect from a 3 star hotel - many other london 3 stars are not nearly as good. (1734577)
4.1 / 5
Anonymous
on 21/10/2004
(Family with young children)
It's in a wonderful surround
None
(1530170)
4.1 / 5
Clare [Galashiels, GB]
on 14/07/2009
(Family with older children)
Decent sized room - but make sure you go for the large studio as the small studio is very small.
Requested extra bed was not available on check-in but they sorted it out promptly and professionally.
(107925112)
3.9 / 5
Anonymous
on 01/06/2009
(Group of adult friends)
inexpensive compared to other comparable hotels, good powerful shower
very uncomfortable beds, noisy at night and early morning
Overall: was okay for a night, but we wouldn't go back (107502429)
4.4 / 5
Anonymous
on 12/05/2009
(Group of work colleagues)
Very nice area. Very convenient for transport. Good accommodation with
facilities to eat in our own apartment
Just that when we tried to use two electric hobs, we fused all the electricity
supply. As this was in the evening, nothing could be done to enable us to use
the two hobs.
Overall: Very pleased with all facilities and treatment from staff. (107432772)
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