| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.6 / 5 |
4.4 / 5
Anonymous
on 27/09/2009
(Other)
(108367174)
4.4 / 5
Anonymous
on 31/08/2009
(Mature couple)
Very friendly helpful staff, excellent breakfast, room clean.
Overall: Excellent value for money! (108428053)
2.4 / 5
Anonymous
on 17/07/2009
(Group of work colleagues)
The staff were friendly and the breakfast was good.
The room was very basic. Many of the light bulbs in the room were fused. The wooden floor looked dirty. The cold tap didn't work properly. There was no remote control for the tv but we found 3 hairdryers in the room!! The small pots of cream for the coffee were off.
Overall: I was disappointed in my stay at this hotel. We were at the top of the hotel which didn't have a lift and we had to climb 64 steps on the spiral staircase. (107909749)
3.7 / 5
Anonymous
on 20/04/2009
(Family with young children)
overall booking online and hotel was good.
night porter charged my visa card for a 3rd room i didn't book. then at 3am phoned my room to get me to go to reception so he could fix the mess he'd made. in the morning the cleaners were standing at the bottom of the stairs shouting " keys, keys " at everyone as the were leaving. nery un-professional. that was the only things i was'nt happy about
Overall: overall good hotel, good location, good value for money. (107874391)
4.7 / 5
David [Randalstown, GB]
on 18/03/2009
(Solo leisure traveller)
Clean and tidy and very close to centre
No bar ha ha
(107652547)
4.4 / 5
Anonymous
on 03/03/2009
(Young couple)
All our stay was very good service, room and cleanliness. We were able to check in early but before that leave bags in reception (reception 24hrs) very friendly and informative.
(107808786)
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