| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.5 / 5 |
| Guest Rating | 4.3 / 5 |
2.0 / 5
charles [London, GB]
on 26/10/2009
(Solo leisure traveller)
Reception ok
Room (No.1) seriously tired and sadly shabby-1960's furniture. Bathroom shelf half off the wall-if that's cleaned every day how come it's not fixed? Stink of frying in the little vestibule cupboard because the panelling is disengaged from the wall and lets fumes in. obliged to hang suit and coat in bathroom.No decaff coffee offered.Unable to locate remote for truly ancient TV.
Overall: Oh how depressing that was! It forcibly told me that a gentleman's club is emphatically not a hotel because guest tolerances are different. Place reeks of putting-off and making-do; my room was a classic example. The cooked breakfast was at best ordinary, except the sausage which had been cooked at 6.30 and kept hot. Never again!!!! (108806097)
4.0 / 5
Anonymous
on 15/09/2009
(Solo leisure traveller)
Very nicely traditionally furnished tea room and library.
Nice breakfast dinning room with a bright morning sunshine.
Friendly staff.
The first impression of the room atmosphere (especially the colours of bed linens, table clothes or a sofa) looked a little dark especially the room was in the lower ground floor. Could use a bit brighter colours for Room 21.
(108367126)
4.7 / 5
Anonymous
on 15/09/2009
(Solo leisure traveller)
(108999097)
3.3 / 5
Richard [Aslockton, GB]
on 13/09/2009
(Solo business traveller)
Staff`
Size of room
Overall: I'd stay again, but hope to get a better room (108631766)
4.1 / 5
Anonymous
on 11/09/2009
(Mature couple)
Breakfast and staff in dining room
No lift is a major problem
Less than friendly reception when we arrived from the airport after an overnight flight -- were told rather brusquely to come back at 2 pm. Had to ask if breakfast and a clean up was possible first
Overall: Quiet, and convenient location Food is good. (107159289)
4.9 / 5
Anonymous
on 02/09/2009
(Mature couple)
staff very pleasant and helpful. I actually booked stay for my elderly in-laws. Very pleased with service and excellent menu
minor problem where details of the pre-paid meal had not been reconciled with pre-paid room reservation. This had potential to cause concern for elderly couple. That said, it was quickly rectified with a telephone call to myself.
Overall: Overall very good. I would therefore consider booking for myself/ in-laws again (107404867)
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