| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
(107675527)
(97931642)
The receptionist had no record of our booking therefore we did not get the executive room as booked we did get offered a standard room with the same package for a reduction. We were attending a wedding that night in the area so did not have much choice but to accept. The next morning we were kept waiting for 5 mins just for a table the head waiter seemed pre-occupied and there were plenty free tables.
Overall: Dissappointed that our booking was not made properly by priceline.co.uk (108217478)
Large comfy room. Friendly staff. Breakfast
Given wrong direction to room. No offer of help with luggage. Bath was dirty. Commplementary wine bottle seal broken. No lightbulbs in lamps.
Overall: Ok but definitely not 4 star. (108689210)
(108730981)
(107507696)
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