White Swan Hotel, Alnwick

3.3 / 5 Anonymous on 10/11/2004 (Group of adult friends)

quiet room

 (1645064)

3.0 / 5 Jonathan [Cranleigh, GB] on 31/08/2009 (Mature couple)

Location. Food.

Parking. Room quite small and out of main part of hotel, felt like the poor relation!! Toilet seat kept falling off! Had to ask for pillow cases!

Overall: Perhaps we were given inferior room as we booked the Winter package (in August?!!)which included a free meal on the first night. We only discovered this was to the value of £15 each when we checked out, but the food was pretty good. The winter package seems like a marketing tool to use up the inferior rooms. The room was newly decorated but was quite small, faced a wall across a narrow alley so had no views to speak of! If we did stay there again we would ask for a room in the main part of the hotel which seemed much nicer than the annexe!  (108876269)

2.9 / 5 Wendy [Boston, GB] on 24/08/2009 (Group of work colleagues)

Lovely surrounding and rooms especially the dining room.Well situated for town and local amentiies.

Very expensive for what we got. Breakfast was adequate but not as good as other breakfasts we had on this holiday, especially considering the cost. TV in room did not work properly. Not enough good quality biscuits in the room. Would have expected better coffee than Nescafe. Very cheap loo roll.

Overall: Too expensive overall.  (107818222)

2.6 / 5 Wendy [Bradford, GB] on 18/08/2009 (Mature couple)

The booking was really easy and the location of the hotel excellent. Also the welcome at the hotel was lovely.

Our room had to be accessed via the garden and walking on the gravel was not easy. The room was not cleaned to the standard I would have expected. There were several weeks worth of dust on skirtings/plug sockets and hairs in the sink in the bathroom. The floor behind the sink pedestal was filthy and had obviously not been cleaned for a very long time. The shower bracket was broken and had to be strategically placed to enable us to use it. The room literature indicated that an iron/board was in the wardrobe but none were there. I rang reception and informed them and was told that there should be a note in the wardrobe notifying us that one would be brought to the room if required, there was no note but they did bring them very quickly.

Overall: It was ok for one night but after seeing cleaning staff the next morning, sorting out all the clean towels and sheets and placing them on the floor outside each room, my husband was disgusted and just the lack of basic thought around cleaning put us off using the hotel again.  (107574110)

4.6 / 5 Celia [Nottingham, GB] on 10/07/2009 (Mature couple)

Central location, really helpful staff in Harveys Bistro particularly, the decor - especially the dining room which is quite unique, the quality and quantity of the breakfast.

Insufficient private parking although we do appreciate this is difficult due to its central location.

Overall: Thoroughly enjoyed our stay with you.  (107564090)

4.6 / 5 Anonymous on 25/05/2009 (Family with older children)

Beautiful Hotel in great Central Location, welcoming and very friendly staff and lovely food, room modern and well presented. Free Car parking to rear of hotel.

Overall: We picked The White Swan Hotel as a one night stop as we wanted to see a little of Anwick on route home from Scotland. The reception staff were lovely and welcoming when we checked in and made a real fuss of our baby son which he loved! The Room was clean, well decorated and modern, with everything we could need, including a travel cot, complete with bedding and a container for warming bottles in, that we asked for when we booked. The room was quiet and we had a restful night with no disturbances. Breakfast was a hot or cold buffet style affair with Waiter/waitress service for coffee/Tea and Toast etc. Again, the restaurant was beautifully presented, light airy and with lovely period features. The staff were lovely and made us feel very at home. We would love to stay here again and would recommend to others. Thank you.  (107434419)