| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.2 / 5 |
1.9 / 5
Anonymous
on 15/09/2009
(Young couple)
Some parts of the hotel were very nice.
Understaffed. Nobody spoke English or understood us. Ran out of several beverages at a wedding reception.
Overall: The staff let it down badly, (108600232)
4.0 / 5
Roger [Barton upon Humber, GB]
on 13/09/2009
(Mature couple)
(108810993)
4.7 / 5
Helena [Coventry, GB]
on 04/08/2009
(Mature couple)
(108196981)
5.0 / 5
Alan [Hawick, GB]
on 20/07/2009
(Family with young children)
Very nice room, location, grounds and the Hotel in general. Staff very friendly. In-room facilities very good. Breakfast just about right.
None really but not much on offer after 11 pm - eg Bar shut, no night porter / assistance if required.
Overall: Good - would stay there again and recommend it. Excellent value. (108119539)
4.0 / 5
Gary [Stanford le Hope, GB]
on 01/07/2009
(Mature couple)
Well looked after at the Hotel and nice location and pleasant surroundings.
Due to lack of residence the Hotel was maintained by minimal staff.
Overall: Overall very good and would use facility again (107842850)
4.4 / 5
Anonymous
on 27/06/2009
(Group of work colleagues)
Excellent staff service.
None of consequence. The window sash was inoperative.
Overall: Excellent value. Very relaxed. (107865053)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.