| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.5 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room |  3.2 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
3.9 / 5
Anonymous
on 25/11/2009
(Family with older children)
(108570665)
3.9 / 5
Anonymous
on 17/11/2009
(Mature couple)
(108994581)
3.6 / 5
Anonymous
on 11/11/2009
(Mature couple)
Lovely location, helpful and efficient staff
En-suite extremely small, shower difficult to work
Overall: Reasonable value, will try to book a better room next time ! (108847075)
1.4 / 5
Anonymous
on 01/11/2009
(Other)
The receptionist was very helpful and the food in the restaurant was nice.
The bedding was a dusty old blanket and cover, the shower was dirty, the headboard had grease marks. When booking it was not made clear that the lodge rooms had external doors and we did not feel safe.
Overall: The lodge rooms are outdoors and filthy. The duty manager was exceptionally rude and essentially called us liars when we queried the quality of the accomodation. My organisation will never use this hotel again. I have stayed in over 100 hotels in the last 2 years and this is the worst hotel I have had to misfortune to stay in. (108110792)
4.0 / 5
David [luton, GB]
on 26/10/2009
(Mature couple)
Clean hotel, god location
Bathroom very small
Overall: good (107440750)
4.4 / 5
Sarkiss [Middlesex, GB]
on 28/09/2009
(Solo business traveller)
Excellent staff service, food and location
Overall: very relaxed and pleasurable stay. (108313157)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.