Best Western The Shrubbery, Ilminster

Station Rd, Ilminster, TA19 9AR

Guest Reviews

Summary of Guest Ratings

Check-in process 4.0 / 5 4.0 / 5
Working order of facilities / equipment 4.0 / 5 4.0 / 5
Overall value for money 3.8 / 5 3.8 / 5
Performance of staff 4.1 / 5 4.1 / 5
Your room 3.9 / 5 3.9 / 5
Overall experience 3.8 / 5 3.8 / 5
Order and cleanliness of the hotel 4.1 / 5 4.1 / 5
Guest Rating 4.0 / 5 4.0 / 5

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Night(s) Room(s)

Guest Reviews

5.0 / 5 5.0 / 5 ken [saddleworth, GB] on 14/09/2009 (Solo business traveller)

well run family hotel with good restaurant

only had a one night stay !!

Overall: good value for money  (108654531)

2.3 / 5 2.3 / 5 Anonymous on 08/03/2009 (Same sex couple)

The building was beautiful, loved the stained glass and fire places

We stayed over night as we were at a Ball held in the hotel. The meal we had for the ball was poor, small portions and some of it was cold

Overall: Would like to see food for evening meal improved to the standard of the lovely breakfast, sausages were very tasty  (107870733)

4.7 / 5 4.7 / 5 Anonymous on 09/07/2007 (Mature couple)

The view from the window, the large room, well-appointed bathroom, large comfortable bed. Unlike most hotel bedrooms, the lighting was good.

Overall: We had a great time. This is a family run hotel - customer service is great and everyone working there was friendly and efficient. The chef is a star - wonderful breakfasts and dinners. He even asked us what we would like to eat on our last evening. We would go there again tomorrow. Thanks to everyone there.  (99040620)

4.3 / 5 4.3 / 5 Anonymous on 10/05/2007 (Mature couple)

Traditional furnishings

Shower not very good - blocked with limescale

 (99322126)

4.1 / 5 4.1 / 5 Ross [Abergavenny, GB] on 08/05/2007 (Solo business traveller)

a character hotel with very good food

 (99226671)

4.9 / 5 4.9 / 5 Anonymous on 14/04/2007 (Family with young children)

I was most impressed that the hotel knew I would be arriving with my 2 small children, which I said 1 bed for all would be fine, when I arrived my room had had a single bed made up and I had also been given a large room which I thought was very personnal and kind. Also it makes a change not to have to ask for things...so many thanks.

Nothing, everything was excellant

Overall: Overall I was very impressed with the hotel, nothing was to much trouble, the staff were kind and friendly especially to my small children aged 5 and 6 years old. The hotel was also very clean and tidy, which I always notice when away with my children.  (99510958)

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