| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.1 / 5 |
3.9 / 5
Anonymous
on 15/05/2009
(Solo business traveller)
(107464341)
3.9 / 5
Christopher [Mashbury, GB]
on 08/07/2008
(Mature couple)
ROOM WAS CLEAN WITH GOOD MODERN FACILITIES AND WAS QUIET AT NIGHT. STAFF WERE PLEASANT AND HELPFUL.
CURTAINS DID NOT FULLY CLOSE SO AT 4.00 AM IN THE MORNING THIS WAS A PAIN, BATHROOM DID NOT HAVE ANY WALL HOOKS TO HANG CLOTHES ON!!! LASTLY NO BISCUITS WERE PROVIDED WITH THE THINGS FOR MAKING DRINKS IN THE ROOM.
Overall: WE ENJOYED OUR STAY AND FEEL THE BAD POINTS COULD EASILY BE PUT RIGHT IF ANYONE REALLY BOTHERS TO READ COMMENTS OF THIS TYPE AND ACT ON THEM, SO LETS SEE THEN!!! (108004050)
4.6 / 5
Anonymous
on 08/10/2007
(Mature couple)
Location and room size
Shower flowed into bath instead of having separate shower cubicle; could be dangerous getting into and out of. Unimaginative colours and art work in room decoration.
Overall: The Hotel has undergone a major renovation which has brought it into line with any other five star accommodation. In so doing I feel it has lost its British Old World ambience, gone are the sweeping spiral staircase and the intimate wood panel bar. Replaced by a populous noisy bar with sharp angled straight line furniture and solid tiled floors. (99536670)
5.0 / 5
Anonymous
on 03/10/2007
(Young couple)
Contemporary decor, large rooms, I thouroughly enjoyed being in the room as it was so comfortable.
(99114173)
2.6 / 5
Arthur [Aldeby, Beccles, GB]
on 02/10/2007
(Mature couple)
big room
no comfortable chairs, and no real desk, just glass table, TV remote in bathroom did not work!! big problem
Overall: the mini bar weighing things was not explained, by putting a sandwich in the fridge i got charged for consuming 2 bottles of champagne, subsiquently credited back, but spoiled check out procedure. in the event room, rather too expensive for what it was great food and good staff in resturant! not expensive (99343290)
4.7 / 5
william [braintree,essex, GB]
on 05/07/2007
(Mature couple)
Bathroom had excellent facilities. Top Class
Room a little small.
(97111658)
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