| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 3.9 / 5 |
1.7 / 5
Leslie [Southampton, GB]
on 03/06/2009
(Mature couple)
The food was good,the staff were all pleasant and helpful when asked anything,
the evening entertainment was also good.Everthing was clean and tidy and it was very relaxing.
The room was never big enough for two, there was no more than four square metres of floor splace, I bumped my head when I got out of bed because of the sloping ceiling.We are both in our 70s so it was no fun after getting out of the lift, to have to climb 40 steps to our room especially on arrival with cases to carry. when I told them at reception, the answer I got was "why didn't you ask for someone to carry your cases" But we didn't know there were 40 stairs to climb until we finally got there.
The television was only visable from the bed, it was supposed to play radio as well but did not work, and the shower did not work,the water came out like a hose with no spray at all, I did not report this as we had an alternative. The last thing I wanted to do was start complaining while we were there because I didn't want to spoil my wifes birthday.I had no intention of complaining,but you did ask for my views on my stay.
Overall: I really enjoyed my stay in Falmouth, and I am sure that if you had taken the precausion of warn people of the number of stairs in your Website, I could have ensured a room lower down or perhaps stayed at the Penmere Hotel, nearby. (107487849)
5.0 / 5
David [Devizes, GB]
on 03/11/2008
(Family with older children)
(107486096)
4.1 / 5
Anonymous
on 06/10/2008
(Mature couple)
Lovely view of the sea. Garden very pretty.
Unable to open windows or let in fresh airin room. Only shower no bath.
Overall: Very enjoyable. (107220673)
4.4 / 5
Selina [Bangor Co Down, GB]
on 02/10/2008
(Mature couple)
beautiful room with a great view
hairdrier in bathroom did not work
Overall: Had a great time attentive pleasant staff. (107187193)
3.7 / 5
Anonymous
on 28/09/2008
(Solo business traveller)
(107206676)
4.4 / 5
Denise [Truro, GB]
on 02/09/2008
(Mature couple)
Great pool, breakfast, room facilities. 10.00 o'clock last breakfast & 11.00 o'clock checkout.
I would like to have a separate switch for light over bathroom mirror, as in the night it's too light in there with both lights on (I'm nitpicking here!).
Overall: Very good indeed (108086958)
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