| Check-in process | 4.6 / 5 |
|---|---|
| Working order of facilities / equipment | 4.3 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff | 4.8 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel | 4.7 / 5 |
| Guest Rating | 4.5 / 5 |
Quiet and calm atmosphere
The room is a little bit small and tired.
Overall: One of excellent hotels in London (108875329)
Good location; quiet room; small but well appointed. Very friendly and helpful staff.
Bar prices too high
Overall: Very satisfied on the whole (107748656)
Nice room, quiet location, friendly and helpful staff
Overall: Well looked after throughout our stay (107699179)
Very friendly and helpful staff. Beds are comfortable and I slept well, which is unusual these days. Love the room over looking the gardens I stayed in last week.
didn't get a wake up call the last day of the second stay with you.
Overall: Really loved it and will stay there again, and will send friends there. (107889404)
Excellent service, friendly staff,really good breakfast, comfortable public areas & the small garden terrace is a real bonus.
Nothing bad but double room was on the small side. Could be irritating if staying several days
Overall: Charming hotel with very good facilities, convenient & quiet location. An oasis after a busy day. (99198576)
As hotel was full I was upgraded to a suite which was excellent, pity it was only for 1 night.
Price
Overall: Staff were very friendly (108016810)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.