| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  3.1 / 5 |
| Overall value for money | 3.3 / 5 |
| Performance of staff | 3.5 / 5 |
| Your room |  3.0 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.3 / 5 |
3.7 / 5
Anonymous
on 16/11/2009
(Solo business traveller)
(108536343)
1.3 / 5
Kate [Herne Bay, GB]
on 09/11/2009
(Solo business traveller)
NONE
TV not working when I mentioned it I was told that they were switching over to digital and only had BBC1 or foreign channels, when I complained and said I wanted to cancel the rest of my book they told me I would have to pay a cacellation charge for the following night. They offered pay per view movies for free as a compensation but only after i protested vigorously.
Overall: Would not recommend and would not stay again (108198673)
1.1 / 5
Steve [STOKE-ON-TRENT, GB]
on 02/11/2009
(Family with young children)
Location
Ripped carpet and poor standards of cleanliness in the room.
Overall: See above. When arriving at the hotel the last thing that I needed was to go in search of a better hotel; better to "put up with it" for one night and still bre probably charged for the room anyway. (108837858)
2.7 / 5
Anonymous
on 30/10/2009
(Solo business traveller)
Service was good
Bathroom had not been cleaned properly, bins had not been emptied, the shampoo dispenser was empty....TV had limited channels.....basic things were not very good.
(108142341)
1.7 / 5
C [Ipswich, GB]
on 27/10/2009
(Group of adult friends)
Location
A/A plus ran out of tea bags and could not supply us any whilst in our rooms. Very poor
Overall: OK but rooms very small, very hot and fan very noisy. (108264016)
4.0 / 5
Anonymous
on 25/10/2009
(Group of adult friends)
location is excellent, continental breakfast has nice pastries and a reasonable price
The "cab" the hotel ordered for us for the return trip to liverpool street cost one third more than the cab we used on the way o the hotel, nobody told us up front that a "private company" would be called instead of a regular cab. We felt taken advantage of.
Overall: nice location, small room full of appliances (108576971)
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