Macdonald Burlington Hotel, Birmingham
126 New Street, Birmingham, B2 4JQGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 4.0 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.1 / 5 |
How to book this hotel or view prices
Guest Reviews
4.3 / 5
Anonymous
on 18/11/2009
(Mature couple)
(108823597)
3.6 / 5
Anonymous
on 15/08/2009
(Solo leisure traveller)
near the station, in the center, nice building, staff was nice and friendly.
I personally don´t like carpets. The shower was difficult to regulate. The TV didn´t work. It was a bit shabby for the price
(108194549)
1.9 / 5
Anonymous
on 23/07/2009
(Mature couple)
when booking the hotel,a member of staff put us in for the wrong date!3 mths to early this was discovered when i phoned to check our booking (twice) the payment was took from our bank account just after the booking was made!!!!!!!!!!!! plus the cost was very high and did not include breakfast( very expensive )
(107420371)
2.0 / 5
George [Letchworth, GB]
on 23/06/2009
(Young couple)
Location.
State of repair of hotel, off-hand staff, price.
Overall: I would say that this is a typical British hotel - slightly dingy, in a poor state of repair, and staffed by people who don't really understand a service culture and who have not been trained in good customer service. It definitely does not merit four stars. Personally, although the room was not in a great state of repair, the experience could have been transformed if the staff were better. This is not an awful hotel, but if a foriegner stayed there on arriving in UK I think they would be pretty shocked at the very poor value it offers. (107527610)
4.1 / 5
Jennifer [Staffs, GB]
on 22/04/2009
(Mature couple)
good location,clean room,reception staff very efficient and friendly. very good experience. Only downside is would have liked more choice of television channels
(107953077)
3.9 / 5
Anonymous
on 17/03/2009
(Solo leisure traveller)
(107426449)
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