| Check-in process |  3.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.1 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff |  3.7 / 5 |
| Your room |  3.0 / 5 |
| Overall experience | 3.1 / 5 |
| Order and cleanliness of the hotel | 3.2 / 5 |
| Guest Rating | 3.2 / 5 |
4.3 / 5
Anonymous
on 17/11/2009
(Same sex couple)
(108190517)
2.7 / 5
Anonymous
on 09/11/2009
(Mature couple)
bed was comfortable
staff walking into room without knocking. being told to leave at 11.04am when just about to vacate room anyway. thought this was very rude. said they had been knocking us up for breakfast. i don't want to be knocked up for breakfast if i want it i will set alarm and go down.
Overall: very poor really (108240439)
3.9 / 5
Anonymous
on 17/10/2009
(Group of adult friends)
Staff at the hotel are nice & helpful. Good breakfast. good price for triple room
cleaningness of room is to be improved. shower facilities are to be renewed
Overall: Good (108711621)
2.3 / 5
[Brecon, GB]
on 25/09/2009
(Solo business traveller)
Friendly staff, nice breakfast
Very noisy, shower unusable, T.V. reception poor and remote didn't work.
Overall: The Hotel was cheap and mostly adequate, you get what you pay for! (108124447)
4.9 / 5
Norma [SITTINGBOURNE, GB]
on 20/09/2009
(Mature couple)
Breakfast was excellent.
Parking space at the rear of the hotel was a plus. Few other hotels in town could provide this.
Pleasant location.
We would have appreciated soap in the bathroom as we had to use the liquid soap from the bedroom in the bath. A bath mat would also have been useful as the tiled floor in the bathroom was rather slippery when wet.
Overall: A very friendly hotel set in a pleasant location overlooking the picturesque river. We came to visit the theatre and historic sites and found all of these within easy walking distance. (108790963)
3.9 / 5
Anonymous
on 02/09/2009
(Group of work colleagues)
(108270823)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.