| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
3.7 / 5
[madina munawara, SA]
on 27/11/2009
(Family with older children)
historical city location
friendly staff
early breakfast
noisy wood floors
dirty carpet
too few tv chs
Overall: OK (108108029)
1.7 / 5
Anonymous
on 03/11/2009
(Mature couple)
booking online was ok but still had to phone hotel to request a double bed
Decoration was very poor ,screws sticking out of wall, lots of damage to wallpaper,damaged table that refreshments were on,center light hung so low you didn't have to be very tall not to knochk your head.Bathroom was very shabby, paint peeling off door,grouting very black,shower rail and fittings broken.Bed was very creaky.
Overall: I am glad we only booked the one night. We felt it was like the rooms you see on tv when the Hotel Inspector visits.Lets hope she doesn't visit this hotel! (108451084)
4.0 / 5
David [Kirby-le-Soken, GB]
on 20/10/2009
(Young couple)
Great location, historical interest, quiet rooms, polite staff, nice bar/restaurant area. Price was about right at £65 for the night - I wouldn't pay more than this.
Room decor is dated. A few minor irritations like the TV remote not working. No leisure facilities (pool, gym etc)
Overall: It's an old building in the town centre so we expected it to be fairly dated. However, the rooms were pleasant, there was a certain charm about the place and the location meant we could enjoy a few drinks in town and simply walk back to our room within minutes. We thoroughly enjoyed our stay and will use the hotel again in the future. (108424083)
3.4 / 5
Anonymous
on 15/10/2009
(Solo business traveller)
(108348580)
3.3 / 5
Anonymous
on 11/10/2009
(Mature couple)
The reception, restaurant and bar staff were excellent and very helpful.
On arrival in our room there was a strange smell in the wardrobe. We thought it was just musty however on our third night we discovered a bag of Mcdonalds used food containers under a spare blanket.This we presented to the reception staff to get rid of.Although they apologised we heard no more from management. The kettle in our room had stale water in it and the element was disgusting.Needless to say we could not use it.The room was cold as was the lounge area because the main door was always open.Even the bar waitress had to put her cardigan on.
Overall: The hotel served our purpose. Its position was ideal for getting about.''A quirky''experience! (108503937)
2.7 / 5
Anonymous
on 11/10/2009
(Same sex couple)
(108794314)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.