| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room |  3.4 / 5 |
| Overall experience |  3.6 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
4.1 / 5
Anonymous
on 04/11/2004
(Young couple)
clean, comfortable
not all tv stations listed in room were available.
(1616689)
5.0 / 5
Julian [Portishead, GB]
on 03/11/2009
(Mature couple)
Lovely bed/ Good sleep
Shower cap available only at reception instead of free in bathroom
Overall: Car safe - breakfast good (108237416)
2.0 / 5
Paul [Byfleet, GB]
on 25/10/2009
(Solo business traveller)
The dinner was excellent, very good quality and the bedroom was clean and tidy.
Assistant Manageress who booked me in was in too much of a rush to get to her next task, Breakfast took in excess of 45 minutes to arrive after the order for a basic breakfast was placed. I was on business and had to get going before it arrived. Table not cleaned from previous use before I was allocated the same table.
Overall: OK but the stay was ruined by the terrible service and non delivery of breakfast - compounded by the waitress not thinking forty five minutes was anywhere near excessive to wait for breakfast. The hotel is tired but for £40 for a bed, what can I expect I suppose. Other staff were fine, nice people. (108235028)
3.9 / 5
Peter [Stockport, GB]
on 08/09/2009
(Solo leisure traveller)
Reasonable price, clean room, decent breakfast, bar ok
Did not have the advertised internet access in the bedrooms. Only available in downstairs lounge, which is no good for me.
Overall: Enjoyable, apart from lack of advertised "in room" internet access (108506064)
4.0 / 5
Anonymous
on 25/08/2009
(Group of work colleagues)
staff / facilities / food very good
mixer shower in bathroom very poor
Overall: very good hotel . staff very friendly and helpful. (107574355)
2.7 / 5
Anonymous
on 25/08/2009
(Group of adult friends)
Th staff were all very polite and very helpful. Shame the decor did not match the quality of the staff
hotel furnishings and decor was very dated and tired. the room smelt of smoke even though was a non smoking room. Had the feel of a retirement home!
Overall: Confirmed my previous views on Best Western Hotels, do not bother visiting unless, as in this instance, everywhere else is full or you put polite staff over decor! (107883001)
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