| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
Excellent venue to stay in if attending a gig at the Aboritum but book your taxis early...
Overall: Didn't we have a nice time.... (107588736)
Comfortable bed, beautiful location
Surprisingly cheap plastic sink in bathroom, more reminiscent of a caravan than a hotel. TV in room had only basic 5 terrestrial channels, while TV in hotel lounge had full Sky service. Cleaning Staff made a lot of noise and woke us up by having a discussion outside our room door early on Sunday morning. No offer of a daily/Sunday newspaper. Very poor quality shower with weak flow - waited until I got home to have a shower! WiFi Internet connectivity not available in the bedrooms, so my work had to be done in the hotel lounge.
Overall: Overall, a somewhat disappointing stay at this hotel. (107744907)
Small friendly well appointed hotel in a superb part of Wiltshire. The staff were attentive and service was prompt.
(107396652)
Lovely surroundings
Spa bath didn't work but not sure if was meant to! Annoying loud old toffs in the bar
Overall: Hotel and staff were fine and accomodating (107396510)
Very comfortable and welcoming. Excellent food. Staff very friendly. Very reasonable prices. Beautiful building and lovely location.
No remote for the TV. Shower head was loose. No lock on bathroom door. No bags for sanitary towels in bathroom. Non-matching cups and saucers which made drinks liable to spill
Overall: Given we were there only one night we were very happy. With a longer stay some of the lack of attention to detail might have become a bigger problem. At the discounted rate of £70 the room was very good value, but we wouldn't consider the normal rate of £150 per night reasonable. (107856356)
room and service were excellent - although reception was not manned when we arrived and had to look for someone
breakfast was a little disappointing - only streaky bacon and the hot was not very hot - the plates were also cold
Overall: lovely hotel and the staff made up for any deficiencies (107205135)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.