| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 3.6 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.4 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.7 / 5 |
4.0 / 5
Val [Gravesend, United Kingdom]
on 02/09/2004
(Mature couple)
polite, smart staff.exotic fresh flowers.Food above average. nice decor. Will go again
insuffient parking. Shower inadequate.
Overall: The room was very small but well done out. The bathroom was very clean and modern although the shower needed to be a power shower as it was inadequate to get shampoo out of your hair easily. Overall it was a nice experience and if we go to the Stoneleigh show again we will stay there as indeed will two of our friends that stayed elsewhere It was also very nice to have an Indian Restaurant in the hotel as well as an English one. (1334576)
4.0 / 5
Anonymous
on 10/08/2004
(Solo leisure traveller)
excellent room & food, helpful staff
Overall: Excellent accomodation and service with helpful and efficient staff. I was impressed by the energy saving lights its good to be able to use energy efficiently. (1144725)
4.0 / 5
Janet [Peterborough, United Kingdom]
on 10/08/2004
(Mature couple)
Good clean Hotel, with friendly and helpful staff. Good choice of breakfast.
Room slightly small, could not open the drawers by the the bedside as it was to near the radiator.
Overall: A nice hotel, handy for the town centre. only draw back was cars being parked right under the window of your room. Staff helpful and friendly, food good. (1293327)
4.0 / 5
Peter [Bideford, United Kingdom]
on 10/08/2004
(Group of adult friends)
(1344246)
1.7 / 5
Anonymous
on 10/11/2009
(Mature couple)
NONE
ROOM NOT CLEAN
BATHROOM DIRTY
TV NOT WORKING CORRECTLY
Overall: POOR (108434072)
4.9 / 5
Anonymous
on 03/11/2009
(Mature couple)
Forgot to clean room on second night - even though the room is ready to service sign was on the door.
Overall: Otherwise excellent (108555980)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.